How can I make a reservation?
Making a reservation is easy! You can book your stay directly on our website, call us at +34 981 598 00, or send an email to our reservations team at recepcion@hostalmexico.com.
What are your check-in and check-out times?
- Check-in: From 2:30 PM
- Check-out: By 12:00 PM (noon)
Can I store my luggage with you?
¡Claro que sí! Ofrecemos un servicio de consigna gratuito para nuestros huéspedes, para que puedas explorar la ciudad con total libertad antes de tu entrada o después de tu salida.
Do you offer bicycle storage?
Yes, we provide secure and complimentary bicycle storage in our garage for all our guests
What is your pet policy?
Unfortunately, we do not allow pets in the hotel, with the exception of certified service animals.
Do the rooms have a refrigerator or minibar?
While our rooms are not equipped with minibar, we have a communal refrigerator at the reception desk. Our guests are welcome to use it to store small items that require refrigeration, such as drinks, snacks, or medication.
Can I request a cot or an extra bed?
Yes, we can provide cots (for infants) or extra beds for an additional fee. As this service is subject to availability, we recommend making the request at the time of booking to ensure we can accommodate you.
Is Wi-Fi available at the hotel?
Yes, we provide complimentary high-speed Wi-Fi access throughout the entire hotel, including all guest rooms.
Is there a safe in the room?
Yes, for your peace of mind, every room is equipped with a personal safe for your valuables.
Can I park at the hotel and how much does it cost?
Yes! We have parking available for €10 per night. Spaces are limited, so it’s a good idea to let us know when you book your stay.
What can I do in Santiago?
We offer you a Santiago guide with recommendations on where to eat, what to see, and other useful information.